Use Case: Transforming Employee Turnover and Client ROI Insights for the Hotel & F&B Industry
Situation: Within the hotel and restauration sectors, businesses constantly grapple with high turnover rates. The constant cycle of hiring, training, and replacing employees can be both time-consuming and costly. Recognizing this, we collaborated with a start-up that offers an innovative salary advance payment system. This system allows employees to request the salary they've earned on a daily basis, potentially increasing financial security and job satisfaction.
Challenge: To ascertain the effectiveness of the advanced payment solution, the start-up needed precise metrics. Specifically, they wanted to determine if employee turnover decreases when they have access to daily salary advances. They needed a sophisticated mechanism to:
Calculate the turnover rate for employees using the app vs. those not using it over a 1-year range.
Define and measure 6 specific parameters to gauge the ROI for clients implementing the advanced payment solution for their staff.
Action: Drawing from 4 disparate data sources, we embarked on an intensive data integration process. Our methodology entailed:
Aggregating data from different streams.
Cleaning and purifying the datasets to ensure accuracy.
Transmuting and enriching the data to derive meaningful metrics. We then fashioned these metrics into a personalized data dashboard, designed on Tableau, which elucidates:
6 well-defined parameters that allow clients to gauge the ROI of the advanced payment solution.
Clear demarcations and comparisons of turnover percentages between employees who use the app and those who don't.
Outcome: The resulting dashboard revealed a groundbreaking insight: employees leveraging the app experienced a 30% lower turnover rate on average compared to their counterparts
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"Our team now possesses a comprehensive understanding of our clients' advantages from the solution. With the new dashboard, our sales personnel have transitioned from murky excel sheets with vague parameters to a clear, aesthetically pleasing, and concise interface. This not only empowers them with accurate data but also bolsters their confidence. The clarity in communication will foster trust, loyalty, and we hope repeated engagements with our clients – a cornerstone for our financial prosperity.”